Questions
What facility managers ask before they hire
If your question isn't here, call the office or text the night line.
Do you work in occupied buildings?
Yes. Most of our work happens on nights and weekends in buildings that stay open. Your staff clear the area before we start, and we never paint a room while a patient or resident is in it. The plan names the area, the hours and who we call if something changes.
What is an ICRA, and who writes it?
ICRA stands for infection control risk assessment. Your infection-prevention team assigns the class for each area and writes the permit that sets the barrier, air handling and cleaning. We don't replace that team. We follow its permit and keep a copy on site with the crew lead.
What kind of barrier do you build?
The one your permit calls for. Often that is a sealed plastic wall with a zippered door and a sticky mat inside it. Where the plan asks for a hard barrier or a negative-air machine, we build to that and say so on the bid.
Which paint and cleaner do you use?
Products from your approved list. If you have none, we propose products from the manufacturer's product data sheet and send the data sheet and safety data sheet with the bid. We don't make health claims about any coating, and we use the cleaner your environmental services team names.
Do you use low-odor paint?
Ask for the product data sheet. It states the product's VOC content, odor and cure time, which are what your infection-prevention and clinical teams will review. We choose from your approved list and tell you the data sheet for each product on the bid.
Do you work in homes built before 1978?
We work in buildings of every age, and we ask the year built when you send an area. The EPA's lead rule (RRP) covers paid work that disturbs paint in homes and child-occupied buildings built before 1978, which can include pediatric offices and childcare rooms in older buildings. For those spaces the bid says how the work is set up and how dust is controlled, and our EPA firm registration number is on the credentials list.
What do you need to send a bid?
Floor plans or a list of areas, the year the building was built, the finishes you want, any infection-control or ICRA documents already written, and the hours crews may work. Photos help. You can text them to the office.
How does the walk-through work?
In daylight, usually with your facility contact and someone from infection prevention or environmental services. We measure, check the surfaces, note access and egress, and ask about shutoffs, fire-alarm contacts and parking. The written bid follows.
What does a written bid state?
Each area by name or room number, the surfaces, repairs, products and sheens, number of coats, nights and crew size, barrier class, cleaning and waste route, handback steps, and the payment schedule. It is the same document we invoice from.
What if an area can't be handed back on time?
The plan says who we call, at what hour, and what happens next: a longer barrier, a closed room for one more shift or a patch of floor kept clear. We tell you as soon as we know, and we don't leave a barrier up without your sign-off.
Can you paint operating rooms or sterile processing?
Those spaces have their own rules from your infection-prevention team. We look at them at the walk-through and tell you plainly whether we can take them on.
What do you need from us for vendor onboarding?
Tell us what your facility asks of contractors: badges, orientation, records and sign-in. We send our certificate of insurance and W-9 first, then complete the rest before the first night.
Can you work only on weekends or during a school break?
Yes. Weekend-only and break-only schedules are common for clinics and schools. The plan sets the days, and the bid says how many nights the work needs.
How do you handle payment?
Terms are in the written bid. For institutions we invoice by area or by phase and can work from a purchase order. Your accounts payable team gets a copy of the schedule before work starts.
Still have a question?
Call the office or request a walk-through, and we'll answer in person.